Disclaimer
The material and information contained on this website are for general information purposes only and are not intended to be construed as financial or personal advice. You should always seek independent professional financial advice before making any investment decision.
We have made every effort to ensure that the information provided on this website is accurate and informative. However, nothing published on or through this website should be taken as a recommendation to avoid seeking professional advice tailored to your specific circumstances. Vestyn Financial expressly recommends that you consult a qualified adviser.
Privacy Policy
Our website address is: http://www.vestynfinancial.com.au
At Vestyn Financial, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our current policies and practices regarding the handling of personal information.
What information do we collect and how do we use it?
We collect personal information to assist you with your finance needs. This may include information necessary to advise you on, and assist with, your credit requirements. We only share your information with the institutions or their representatives you choose to engage with. We also use your information to send requested product details and to manage your ongoing relationship with us (e.g. invoicing, client surveys). This may be conducted via mail or electronically unless you advise us otherwise.
From time to time, we may also contact you with promotions, new services, special offers, or industry updates. You can opt out of these communications at any time by contacting us directly.
We also use your information internally to improve our services and address any issues that may arise.
What if you don’t provide some information to us?
If you do not provide full information, we may not be able to properly advise or assist you with your credit needs.
How do we hold and protect your information?
We are committed to maintaining the accuracy, completeness, and security of the personal information we hold. We retain personal information only for as long as is reasonably necessary to fulfil its intended purpose or to meet legal and regulatory requirements.
- While no system involving internet transmission or digital storage is entirely secure, we take your privacy very seriously and adopt reasonable steps to safeguard your information.
- We utilise appropriate physical, digital, and managerial security protocols to prevent unauthorised access, destruction, or disclosure.
Disclosure of information
We do not sell, trade, or rent your personal information. However, we may disclose your information to:
- Our credit licensee for administrative or compliance purposes;
- Service providers who assist with our operations (e.g. mail handling);
- Third parties in the event of a corporate transaction (e.g. sale, merger);
- Government or regulatory authorities as required by law.
We will take reasonable steps to ensure that any third parties comply with the same privacy standards.
Accessing and correcting your personal information
Upon written request and verification of identity, we will provide access to any personal information we hold about you. We will correct, amend, or delete information where appropriate.
To request access or correction, please contact our Privacy Officer at admin@vestynfinancial.com.au. There are no charges for these services.
Your Consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
If you choose to subscribe to our newsletter and marketing communications by ticking the opt-in box on our website forms, we will use your contact details to send you periodic updates about our services, market insights, promotions, or other information we believe may be of interest.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at loans@vestyncapital.com.au.
Your subscription consent is recorded at the time of submission and stored securely
Feedback
We welcome your questions or feedback regarding our privacy practices. Please contact our team at (02) 9160 6455.
Complaints
If you wish to lodge a complaint, please contact us as soon as possible — if we are unaware of an issue, we cannot resolve it. You may send your complaint in writing to:
The Complaints Officer
Email: admin@vestynfinancial.com.au
Please provide as much detail as possible regarding your concern. We will acknowledge your complaint promptly and seek to resolve it in a timely and fair manner.